J.W. Hulme Seasonal Retail Associate

Seasonal Retail Associate

 

Reports to: Director of Sales & Client Experience

FT/PT: Full-Time or Part Time, evening and weekend availability required.

J.W. Hulme is a designer and retailer of fine leather goods. Established in 1905, J.W. Hulme has a heritage of quality manufacturing, attention to detail, and the use of robust, long-lasting materials. While remaining proud of our heritage, we want to continue to evolve and be a compelling brand and retailer for today.

Our values are:

Shared problem solving

  • He/she has a positive problem-solving attitude – i.e. is focused on the solution not just the problem. He/she works collaboratively to get to effective solutions quickly. He/she is not territorial or have a “that’s not my job” attitude.

Adaptable

  • He/she adapts quickly to changing demands of the business and does so with a positive, open-minded attitude.

Caring

  • He/she cares about the business, about our customers, about fellow employees. Goes the extra mile for the benefit of all of these.

Thorough

  • He/she pays attention to detail, produces high quality work, and doesn’t cut corners.

Transparent

  • He/she is open with information, sharing with fellow employees to support the organization. He/she communicates important information quickly, effectively, and respectfully.

Expertise

  • He/she is an expert in his/her field and uses that expertise to drive results for the business. He/she shares his/her expertise as needed with other employees to help them grow and be more effective in their work.

We are looking for a Seasonal Retail Associate who will be responsible for maintaining an excellent client experience through completion of customer service duties, policies, and procedures. Answering client inquiries/selling product through exceptional product and brand knowledge.

What you’ll be doing:

  • Collaborate with other Retail Associates to complete all retail client experience responsibilities including, but not limited to:

    • Opening and closing the store

  • Responding to customer inquiries via phone, email, and in-store

  • Assist in-store customers

  • New order entry, notification, payment

  • Entering catalog requests

  • Entering drop list requests

  • Processing refunds approved by Accounting

  • Receiving returns

  • Nightly credit card settlement

  • Merchandise and maintain store displays

We’re looking for someone who has:

  • Retail experience

  • A passion for delivering a great client experience.

  • A strong work ethic and is a team player

  • Desire to work in a small, fast paced environment and is happy in a start-up type environment (small team, wearing many hats, get-it-done attitude)

  • Strong self-motivation and can be responsibly self-directed

  • A mentality that no task is too big or too small

Experience:

  • Retail: 5 years (Required)

Education:

  • Some college required, Associate or Bachelor's Degree preferred.

Location:

  • Minneapolis-Saint Paul, MN (Required)

Work authorization:

  • United States (Required)

Benefits offered:

  • Employee discount

Email resume to: abeauchamp@jwhulmeco.com

Anna Anderson