kate spade new york Part-Time Muse (Sales Associate)

KATE SPADE NEW YORK PART TIME MUSE (SALES ASSOCIATE)

Since our launch in 1993 with a collection of six essential handbags, kate spade new york has always stood for optimistic femininity. today, our brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. polished ease, thoughtful details and a modern, sophisticated use of color—kate spade new york’s founding principles define a unique style synonymous with joy. under the vision of creative director nicola glass, we continue to celebrate confident women with a youthful spirit.

kate spade new york is part of the tapestry house of brands.

Selling and Service

  • Understands organizational objectives and makes decisions that align with the Company priorities and values

  • Creates personal sales and clienteling strategies in partnership with the management team

  • Meets customer needs through solution-oriented and forward thinking

  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

  • Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Kate Spade’s guide to style

  • Demonstrates Kate Spade's Selling and Service expectations at all times

  • Influences customers’ purchase decisions by balancing patience and assertiveness

  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

  • Flexes personal selling techniques to contribute to overall store financial results

  • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

  • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs

  • Works with multiple customers simultaneously and breaks away as appropriate

  • Follows up with customers consistently and genuinely to influence/close the sale

  • Develops product knowledge skills and remains aware of current collections

  • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

  • Sensitive to customers’ needs and tailors approach by reading cues

  • Builds lasting and loyal relationships with customers

  • Ensures all daily tasks are completed without negatively impacting service or Kate Spade standards

Workplace and Environment

  • Creates enthusiasm and positivity for a shared vision and mission

  • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

  • Demonstrates confidence when working with customers

  • Takes initiative; has a high-level of ownership and accountability for individual results

  • Welcomes feedback and adapts behaviors as appropriate

  • Represents Kate Spade as a brand ambassador at all times

  • Is adaptable and flexible to change

  • Maintains a calm and professional demeanor at all times

  • Creates short and long-term strategies to achieve personal metrics and performance goals

  • Utilizes Company tools to keep self-informed

  • Handles and offers solutions to customer issues appropriately and involves a manager when necessary

  • Promotes and endorses a team selling environment

Operations

  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Kate Spade standards consistently and in a timely manner

  • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

  • Leverages Kate Spade's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals

  • Replenishes inventory on sales floor as needed

  • Processes shipments as needed

Additional Requirements
Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

kate spade new york is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. all employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. these decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. visit kate spade new york at www.katespade.com.

 

LINK TO APPLY: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=56957&company=Coach&username=

 

Anna Anderson